PENGARUH KUALITAS PELAYANAN ADMINISTRASI KEUANGAN TERHADAP TINGKAT KEPUASAN MAHASISWA DI UNIVERSITAS BANTEN JAYA

  • Elsa Amalia Universitas Banten Jaya
  • Budi Mulyati Universitas Banten Jaya
  • Fitri Nurlaili Universitas Banten Jaya
Keywords: Service Quality, Student Satisfaction, Banten Jaya University

Abstract

This study aimed to determine the effect of the quality of financial administration services on student satisfaction at the Banten Jaya University. This research was a quantitative research. The population of this study was active students of Banten Jaya University in 2022 and the sample of this study used a simple random sample with a total sample of 95 students. The type of data was primary data. The data analysis technique used classical assumption test and simple linear regression analysis, T-test and coefficient of determination. The results that the value of tcount (8.876) > ttable (2.638), it was indicated that the quality of financial administration services had positive effect on student satisfaction. The coefficient of determination was 46%. It could be said that there was an influence of the service quality on the student satisfaction at Banten Jaya University.

References

Abdul Zahir & Saddang Saputra. 2016. Analisis Kualitas Layanan Akademik Universitas Cokroaminoto Palopo. Prosiding Seminar Nasional. Vol. 2 No. 1. http://journal.uncp.ac.id/index.php/proceding/article/view/488

Sri Bulkia. (2018). Pengaruh Kualitas Pelayanan terhadap Kepuasan mahasiswa. Jurnal Ilmiah Manajemen, 49-58.

Mardikawati, W., & Farida, N. (2018). Pengaruh Nilai Pelanggan Dan Kualitas Layanan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Pada Bus Efisiensi (Studi PO Efisiensi Jurusan Yogyakarta-Cilacap). Jurnal Administrasi Bisnis, 2(1), 51–56.
Nasib, et al. (2021). Konsep Kualitas Pelayanan, Harga Dan Citra Kampus Terhadap Kepuasan Dan Loyalitas Mahasiswa. Siduarjo: Global Aksara Pers.
Nizar Subki Hamzah, 2021. "Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan Mahasiswa (Studi Pada Biro Administrasi Akademikdan Kerjasama Universitas Islam Malang)". Skripsi. Malang: Universitas Islam malang.

Rahareng, V. J., & Relawan, N. (2017). Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan Mahasiswa (Studi pada Mahasiswa Administrasi Bisnis Universitas Telkom). AdBispreneur, 2(2), 125–133. https://doi.org/10.24198/adbispreneur.v2i2.13164

Shabri, I., & Yanti, R. (2020). Analisis Kepuasan Mahasiswa Terhadap Pelayanan Akademik Prodi Sastra Inggris Universitas Dharma Andalas Padang. Jurnal Teknologi Dan Sistem Informasi Bisnis, 2(1), 51–56.

Sugiyono. (2019). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Published
2023-03-30
How to Cite
Amalia, E., Mulyati, B., & Nurlaili, F. (2023). PENGARUH KUALITAS PELAYANAN ADMINISTRASI KEUANGAN TERHADAP TINGKAT KEPUASAN MAHASISWA DI UNIVERSITAS BANTEN JAYA. Progress: Jurnal Pendidikan, Akuntansi Dan Keuangan, 6(1), 42-49. https://doi.org/10.47080/progress.v6i1.2502

Most read articles by the same author(s)

1 2 > >>