PERANCANGAN SISTEM APLIKASI PENGADUAN WARGA BERBASIS ANDROID DI KELURAHAN CIMONE

Prayogo Prayogo

doi:10.47080/iftech.v5i2.2946

Prayogo Prayogo AMIK Mapan

DOI: https://doi.org/10.47080/iftech.v5i2.2946

Keywords: Android, Application, Complaints, Design

Abstract

As the use of information technology advances, every government agency should try to improve the quality of its services. One of them is in the complaint service which is a place or forum for the public to express complaints, grievances, aspirations and appreciation of the Government's performance in accordance with Presidential Regulation Number 76 of 2013 concerning the management of public service complaints. This research takes a case study in Cimone Village, where there is no system for managing citizen complaints, especially in Cimone Village. To anticipate residents spreading their complaints in the wrong place, without knowing how to submit complaints correctly. For this reason, there is a need for an Android-based citizen complaint application system as a space for aspirations that can be accessed easily. The application design uses the Waterfall method, built using Android Studio, the Java programming language and Firebase as the database, and the system testing uses black box testing so that the Android-based citizen complaint application system fulfills the aspirations of Cimone sub-district residents in a relevant and flexible manner.

References

Hasanah, H., Fatullah, R., & Ilahi, I. (2021). Rancang Bangun Sistem Informasi Jasa Laundry Pada Rumah Laundry Berbasis Android. 14(2), 2580–2582.

Hasibuan, P., Azmi, R., Arjuna, D. B., & Rahayu, S. U. (2023). Analisis Pengukuran Temperatur Udara Dengan Metode Observasi Analysis of Air Temperature Measurements Using the Observational Method. Gabdimas, 1(1), 8–15. http://creativecommons.org/licenses/by-sa/4.0/

Hutabri, E., & Putri, A. D. (2019). Perancangan Media Pembelajaran Interaktif Berbasis Android Pada Mata Pelajaran Ilmu Pengetahuan Sosial Untuk Anak Sekolah Dasar. Jurnal Sustainable: Jurnal Hasil Penelitian Dan Industri Terapan, 8(2), 57–64. https://doi.org/10.31629/sustainable.v8i2.1575

Juarsyah, I., Mulyono, H., Sistem Informasi, M., Dinamika Bangsa, U., & Jl Jend Sudirman Thehok-Jambi, J. (2021). Analisis Dan Perancangan Sistem Informasi Pengaduan Masyarakat Berbasis Android Pada Dinas Komunikasi Dan Informatika Kota Jambi. Manajemen Sistem Informasi, 6(1), 142–152.

Komarudin, K., & Nurmiati, E. (2022). Perancangan Aplikasi Pengaduan Layanan Publik pada Kota Serang. Infomatek, 24(2), 103–112. https://doi.org/10.23969/infomatek.v24i2.5533

Lorensa, R., Indah, Y., & Sari, S. (2020). APLIKASI PENGADUAN MASYARAKAT BERBASIS WEB DI KABUPATEN BANGKALAN. Jurnal Simantec, 9(1), 29–32.

Mahdias, H. Z., Aryadita, H., & Wicaksono, S. A. (2019). Pengembangan Aplikasi Layanan Pengaduan Masyarakat Untuk Dinas Kependudukan Dan Pencatatan Sipil Kota Pasuruan Berbasis Android. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 3(1), 167–176.

Pratama, S., & Putra, E. K. (2019). Rancang Bangun Sistem Informasi Perpustakaan Berbasis Website Pada Smpn 1 Kertak Hanyar. Technologia: Jurnal Ilmiah, 10(2), 68. https://doi.org/10.31602/tji.v10i2.1809

Sahirah, Z., Rudiana, R., & Sagita, N. I. (2022). Pelayanan Publik Melalui Aplikasi Layanan Aspirasi Dan Pengaduan Online Rakyat (Lapor) Oleh Dinas Komunikasi Dan Informatika Kota Bandung Tahun 2020. Jurnal Administrasi Pemerintahan (Janitra), 1(2), 144. https://doi.org/10.24198/janitra.v1i2.38248

Togatorop, P. R., Sirait, N., Sidabutar, E. F., & Gultom, R. (2021). Rancang Bangun Aplikasi Pengaduan Masyarakatberbasis Android. Ilmiah Simantek, 5(3), 69–78.